FAQ
General Questions
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Who are the cookie chairs? How do I contact them?
This year we have two wonderful cookie chairs: Tammy Hazen and Katie Raynaud. Before you contact them, check out this site to make sure your question hasn't already been answered. If you still need to contact them...
Tammy Hazen
3034 Weissinger Court
Viera, FL 32940
(321)-610-3285
thehazens@gmail.comKatie Raynaud (Cookie Booths & Cupboard reorders)
1118 Egret Lake Way
Viera, FL 32940
(949)-412-9044 (cell#)
KatieRaynaud@gmail.com -
The <blank> link under Schedulers doesn't seem to be working right now.
That just means it's still too early to sign up. Keep your eyes open on this site or http://harbourcitysu.org to find out when the sign-ups begin.
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What are the most popular cookies?
Thin Mints. Something about this cookie makes them irrisistible. However, you may find that Caramel deLites do almost just as well. Either way, be prepared to sell plenty of both.
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Does my troop have to participate in cookie sales?
Of course not. However, troops cannot participate in any other money-raising opportuinities (i.e. car washes, bake sales) if they do not participate in both cookie sales and fall product sales.
Ordering
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When can we start taking orders?
Cookie orders start January 2nd. Anyone who is found selling cookies before then will lose their troop's chance to sell cookies.
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What's the "Buy 5" program all about?
For every 5 boxes purchased, the customer can enter for a chance to win a free one year supply (52 boxes) of GS cookies. Print out a copy of the buy 5 entry form from your troop CD for each girl and ask her to make several more copies to carry with her when she goes to sell. Also, keep a few copies with you at booth sales.
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What is the military program?
Please record the number of boxes sold in the first column on the order card (Troop to troop Military). Return to these homes to collect money when you are delivering cookies. Because these are not sold by variety they are not put onto SNAP until later in the sale. Just have each girl keep a record on her order card in the white column as instructed. For booth sales use the form from your troop supply bag to keep track of donations.
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How do we choose what cookies to send to the military?
You don't. All military personnel will get a random assortment of cookies.
Delivery
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When will the cookies be here?
Cookies will be delivered to troops on February 9th at the Greyhound Park behind the Sarno Wal-Mart. You will be signing up for delivery day later using the link found under Schedulers. Please be prepared to have an adult from your troop available for pick-up.
Money
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Do I have to fill out an ACH form?
Yes. In order to participate in cookie sales, you must fill out an ACH form.
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I changed bank accounts and only have temporary checks...can I attach that to my ACH form?
No, ask the bank for a printed check. Council will be scanning the checks to reduce errors.
When should I collect money?
Money should not be collected until the product is delivered.
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What about money for military cookies?
Money for military cookies may be collected at order time if the orderer is not buying any physical boxes of cookies.
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Do we accept checks? Who should they be made out to?
Yes, your troop can accept checks. They should be made out to your troop bank account. However, be warned that your troop is responsible for all money so be careful with whom you accept checks from.
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How much does the troop earn per box of cookie sold?
The troop can earn anywhere between $.50 to $.65 depending on their age group, the plan chosen, and the number of boxes sold.
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Why doesn't the troop get more money from cookies? Where does the rest of it go?
There are various costs involved in the production and sales of Girl Scout cookies. Below is the breakdown per box if your troop is doing the incentive plan. Check out your Troop Plan Book found on your Cookie CD for a further breakdown.
Selling Price: $3.50 Cost of Product: $0.92 Council Income: $1.98 Troop Income: $0.50 Incentives: $0.10 -
When will council be withdrawing money from my account?
Council will be making their first withdrawal on Feb. 23rd*. They will be taking 50% of your balance from your original order.
The final withdrawal will take place on March 8th*.*Please note: These days are approximate. Please keep careful track of finances to ensure you have sufficient funds when council makes its withdrawals.
Booths
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When will booths take place?
Booths will take place from February 10th through February 26th.
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How do I sign up for a booth?
Booth sign-ups will be done online using the Booth Scheduler link found on this page.
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How many cookies should I expect to sell at a booth?
Cookie booth sales vary depending on location, time of day, and weather. Generally, be prepared to sell between 30 and 60 cookies per two hour shift.
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What should my girls wear at a booth?
Girls must be easily identified as Girl Scouts. Girl Scout pins or uniforms must be worn at all times. If the weather is cold, pins, sashes, or vests must be worn over jackets.
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How many girls are allowed per booth?
No more than 4 girls are allowed per booth.
SNAP
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What is SNAP?
SNAP is the system used to input troop orders. It must be kept up to date and will be used at the end of sales to help determine the troop's balance do to council as well as all incentives earned. SNAP can be found at http://www.abcsnap.com.
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What is my password and user name?
Your user name is the email address that you provided on the website. If you are new to SNAP, then your password is "cookies." Otherwise, it's the same as last year's. Can't remember your password? Click on the Forgot Password? link on the SNAP homepage.
Super Seller Destinations
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What is this program all about?
Citrus Council has created a new program for girls, who sell 500+ cookies. Girls earn destination points, which can be used to get gift cards, theme park tickets, and more. Check out Citrus Council's website for more information.
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My troop chose not to do the incentive plan. Does that mean no one gets these Destination points?
No! It doesn't matter what plan your troop chose. ANY girl who sells at least 500 cookies has the opportunity to participate.
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Does this include booth sales?
The girl totals used for Destination points DOES include booth sales so make sure you keep up to date.
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When will I receive my destinations?
As of January 10th, Council's website states that destinations should be expected in June.
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Is this part of SNAP?
Nope. This is completely separate from SNAP. Girls, who qualify must register on her own using the Council's website.
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I have another question that wasn't addressed.
Check out Council's website for all information about the Super Seller Destination program.